Terms of Service

Last Updated: December 10, 2025

1. Acceptance of Terms

By accessing or using Chatlane's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the service.

2. Description of Service

Chatlane provides an AI-powered shared inbox service that enables organizations to manage communications across multiple channels (including Email, SMS, WhatsApp, and Phone) and leverage AI tools to enhance customer support workflows.

3. Account Registration and Responsibilities

To use Chatlane, you must create an account and provide accurate information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring your team members comply with these terms
  • Notifying us immediately of any unauthorized use of your account

4. Subscription and Payments

Chatlane offers various subscription plans with different features and limits:

  • Subscription fees are charged in advance on a monthly basis
  • Payment methods must be kept current and valid
  • Prices may change with reasonable notice
  • Usage beyond plan limits may incur additional charges
  • Refunds are provided in accordance with our refund policy

5. AI Usage and Limitations

Chatlane provides AI-powered features that have the following limitations and terms:

  • AI models may not always generate perfect or appropriate content
  • You maintain responsibility for reviewing AI-generated content before use
  • Usage quotas apply based on your subscription plan
  • Automated agent triggers can be configured but should be used responsibly
  • AI features should not be used to generate harmful, illegal, or unethical content

6. Customer Communication Channels

When using Chatlane with communication channels:

  • You must have proper authorization to use the communication channels you connect
  • You are responsible for compliance with third-party service terms (e.g., Twilio, email providers)
  • You must not use Chatlane for spam, harassment, or any illegal activities
  • You are responsible for obtaining proper consent from your contacts for communications

7. Content Ownership and License

You retain ownership of all content you create or upload to Chatlane. You grant us a limited license to store, process, and display your content solely to provide and improve our services.

8. Privacy and Data Security

Our Privacy Policy explains how we collect, use, and protect your data. By using Chatlane, you agree to our data practices as described in the Privacy Policy. We implement industry-standard security measures, but no system is completely secure. You are responsible for configuring appropriate privacy settings and properly handling sensitive information.

9. Prohibited Activities

When using Chatlane, you agree not to:

  • Violate any laws or regulations
  • Impersonate others or misrepresent your affiliation
  • Use the service to send spam or unsolicited messages
  • Upload malicious code or attempt to compromise the service
  • Interfere with other users' enjoyment of the service
  • Use Chatlane to engage in discriminatory or harmful practices
  • Attempt to access unauthorized parts of the service

10. Termination

We may terminate or suspend your account and access to Chatlane immediately, without prior notice, for conduct that violates these Terms or for any other reason we deem appropriate. You may terminate your account at any time by canceling your subscription and discontinuing use of the service.

11. Disclaimers and Limitations of Liability

Chatlane is provided "as is" without warranties of any kind. We are not liable for any indirect, consequential, or incidental damages arising from your use of the service. Our liability is limited to the amount you paid for the service over the previous 12 months.

12. Indemnification

You agree to indemnify and hold harmless Chatlane and its affiliates from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your infringement of any third-party rights.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or by email. Your continued use of Chatlane after such modifications constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

15. Contact Information

If you have any questions about these Terms, please contact us at [email protected].