Privacy Policy

Last Updated: December 10, 2025

1. Introduction

Welcome to Chatlane. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights.

2. Data We Collect

We collect information necessary to provide our services, including:

  • Account information (name, email, company details)
  • Communication channel configurations
  • Message content and conversation data
  • Customer contact information stored in your account
  • Usage and analytics data

3. How We Use Your Data

We use your data to:

  • Provide our services and features
  • Process and route messages
  • Power AI functionalities like summarization, translation, and drafting responses
  • Improve and maintain our platform
  • Respond to your requests and provide support
  • Send service updates and administrative messages

4. AI Processing and Your Data

Chatlane uses services from leading AI providers (such as OpenAI, Anthropic, and others) to power our AI functionality. We also utilize AWS for cloud hosting, file storage, and database services. When you use our AI features:

  • Your data is not used for training AI models. We configure our AI API usage to exclude your data from training, regardless of which AI provider we're using.
  • We do not retain logs of AI interactions beyond what's necessary to provide the service.
  • Message content is transmitted securely to and from AI services.
  • We store the results of AI operations (like summaries or drafts) as part of your conversation history within your account.
  • Our cloud infrastructure (AWS) employs enterprise-grade security measures to protect your data.

5. Data Sharing

We only share your information in the following circumstances:

  • With third-party service providers that help us deliver our services (e.g., cloud hosting, AI providers)
  • If required by law or to protect our rights
  • With your consent

We do not sell your personal information or customer data.

6. Data Security

We implement appropriate security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Monitoring for unauthorized access

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Object to certain processing
  • Export your data

Contact us at [email protected] to exercise these rights.

8. Cookie Policy

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website or by sending you a notification.

10. Contact Us

If you have questions about this privacy policy or our practices, please contact us at [email protected].